Eti Mah. Toros Sok. No: 15/5, Hikmet Ünal Business Centre, 06570 Çankaya / Ankara, Türkiye
Practice area
Consumer arbitration committees, defective goods, off-plan housing and bank disputes.
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Consumer Protection Law No. 6502 gives consumers strong rights against sellers, manufacturers, banks and developers. Which route you must take depends on the value of the dispute: smaller claims go to a consumer arbitration committee, larger ones to mediation and then the consumer court.
We act for consumers in significant disputes — particularly off-plan housing and banking — and advise businesses on compliance with consumer law.
At a glance
Disputes below the annually updated threshold (186.000 TL in 2026) must be brought before a consumer arbitration committee, online via e-Devlet or at the provincial trade directorate. Applications are free and no lawyer is required. Decisions are binding and enforceable; either party may object to the consumer court within fifteen days.
For defective goods, the consumer may choose to rescind the contract, request a price reduction, free repair or replacement. The seller, manufacturer and importer may be jointly liable. Keep invoices, service records and written correspondence — they are the backbone of any claim.
For online and other distance sales, the consumer may generally withdraw within fourteen days without giving reasons; certain goods and services are excluded. Pre-contract information requirements and refund deadlines are strictly regulated.
Pre-paid (off-plan) housing sales must be concluded before a notary in a form prescribed by law and are subject to construction completion requirements. The consumer has a fourteen-day withdrawal right and, subject to limited compensation, may also withdraw later before delivery. Delays in delivery give rise to claims for damages or rescission.
Disputes over loan agreements, credit cards, early repayment, unlawful fees and card fraud are consumer disputes. Banks must inform consumers transparently of all costs; unlawfully collected charges can be reclaimed.
Since 2020, mediation is mandatory before consumer court actions above the committee threshold. If mediation fails, the case proceeds before the consumer court, which has jurisdiction regardless of value.
Yes, consumer law applies to consumer transactions in Türkiye regardless of nationality. Keep the invoice; many claims can be made online.
Check with our mediation checker: it shows which route is mandatory for your dispute.
Discuss your consumer law matter
Tell us briefly what happened and whether any deadline is running; we will explain the options and next steps. We work in English, French and Turkish.
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